There is bad customer service and then there is bad people. The people running this company are just bad people. They don't care at all about anyone and randomly change policies, terms, shipping estimates, processing times and whatever else conveniences them on their website at whim. Like one day it'll say one thing then another. TAKE SCREENSHOTS OF THE TERMS IF YOU DARE TO GIVE THEM YOUR MONEY!
Horrendous customer service. They have a ghost number they never answer and just text you whenever they feel like it even for the most basic questions. Then fail to give you critical information about overnight shipping timing then act like oh well. They just don't care about people. Not sure how else to explain it.
They are horrible.