I've purchased a dress and was advised I was able to return the dress or exchange if I wanted another size. This is from 3 months ago! I received an email to send dress back and they refused the package. They do not return emails AT ALL! THey avoid every chance they can. It's like they run a Mickey Mouse shop. This is a crooked buisness and not sure how they are still in business and are very nasty people when you do get in contact with them. I've disputed with my credit card and it's still on going cause they are uncooperative. I've received a click n ship label from Madame bridal and they advised me do not send dress back we will refuse again. They play games and this business needs to be shut down. They are cruel and play with people's money!