Anon a.

I ordered on Christmas Eve 2017 to Australia so I was prepared to wait a while knowing it's a busy time of year with a lot of public holidays, however it's been nearly 3 weeks and all I have received is 1 palate (I also ordered an eyeliner, blush and the palate was meant to come with 2 brushes). I got an email a few days after ordering saying they had mixed up my order and sent the wrong palate originally, so they were sending the wrong one AND the one I had ordered, knew this was too good to be true...
At the checkout I didn't realise it was in US dollars and my total was $32 however when I checked by bank account they had withdrawn $42 because of the conversion, which I was okay with because I thought I was getting all these products what's another $10
They made an attempted delivery at my house after 2 weeks on Thursday however I was not home and they didn't leave a postal slip or anything, I only found out by checking the tracking number on my emails. I figured they would come back on Friday or Monday of the next week however they didn't, I emailed asking if they knew if they were coming back and nothing. Eventually the following Wednesday i reciverd by package super excited to find it only had 1 item in it... so I emailed them saying items were missing and they're asking me to provide an image of the postal slip but there was none in the box which I thought was odd.
So I've currently paid $42 for one palate which isn't the end of the world but it's super dissapointing, I will be attempting to get a refund however I can't see this going well.
Never had such a bad experience with online shopping and won't be shopping there again