I ordered a kitchen knife set for my mother for her new remodeled home/kitchen. I made a mistake with the shipping address and cancelled within 5 minutes. Went back and reordered and it's being 5 days and not only the order has not shipped, but the money for the cancelled order is not on my account. I am trying to reach customer service and the wait is between 45-60 minutes. I used to buy from them. But I WILL NEVER ORDER FROM THEM AGAIN.