Ann W.

After purchasing a "Groupon" for two blankets (excluding shipping), I had an issue with ordering on the website and followed up with an email to the company regarding my issue. After at least 4 failed attempts to have anyone return my email (aside from the generic response thanking me for contacting Customer Service and providing a ticket number), I contacted the company via the phone number on the website after more than 3 weeks.
Though the conversation with the customer service representative was challenging, explaining my issue and resending emails/order confirmations, I give 100% credit to Ms. Rev Smith for working with me and listening to my concerns and thank her for the time and patience.
As for the company overall, and despite a "higher volume" due to current conditions, etc., I was quite disappointed. A company of this size and the degree of negligence demonstrated is certainly disheartening in what I, as the consumer, had to do to obtain attention and resolution (which again Ms. Smith did) versus the automated email responses received from my on-going concerns sent.