I ordered a white wig. After waiting a very long time I received a reddish brown one. They refused to give me a refund and considering it wasn't my error I thought a refund was fair. They only wanted to make me wait more months for a replacement which was no guarantee I would get the right one. The excuse they gave was sometimes pics on the computer aren't true to the right colour. Come on! Big difference between white and reddish brown. After a week or so of arguing back and forth they offered me an insulting $15. Refund, a fraction of what it orginally cost. I refused their offer and donated the wig to a local chemo facility. Please please please, don't order anything from this company.