Annonomous R.

I initially had high hopes for LinenTablecloth. The company has great reviews, and they were advertising a sale on white linen napkins. I bought 100 napkins at under $50, in the beginning of March. Weeks pass, and I had not yet received a shipping confirmation email or any notifications regarding my order. I emailed the customer service department and waited. Days pass and I heard nothing back. Emailed them again, nothing. I called the customer service #, only to receive a message stating that the customer service dept was closed and I had to leave a voice mail. I tried calling them at least 5 different times, during different times of the day, weekends and weekdays, and NO ONE EVER ANSWERED. The voice mails and emails I left got nastier each time, because it was approaching the end of April and I still hadn't heard anything or received my order. I was beginning to think I had succumbed to some scam and would never see a refund or my napkins. During this time, a message on their website appeared stating that, "We are dealing with an unexpectedly high amount of orders, and your order delivery may take longer than usual." Well, that would have been nice to know PRIOR to ordering my items. Finally, two months and several threatening emails/voice mails later, I get an email that says they would not be able to fulfill my order, as the napkins I ordered are out of stock. They offered NO apology, made NO reference to the absurd amount of phone calls and emails I made, and gave me a 48 hour deadline for me to either pick a new color napkin of the same price, or they would automatically refund my money. Well, I wasn't about to depend on them to deliver anything ever again, plus their napkins that were immediately available were hideous because all of the "pretty" colors were... you guessed it... SOLD OUT! I demanded a refund and was done with the whole thing. Refund was processed quickly, which was their only redeeming factor in my entire experience. Good luck shopping here! DONT TAKE MY WORK, TRY CALLING THEM OR CHATTING WITH THEM. Good luck. BTW, I am 100% certain that the positive feedback is left by the company. Total scam.