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I made an order last July 28,2017. My package was supposed to be delivered on July 31,2017 but I was not around Cebu so I made a request to deliver it by Wednesday, August 1,2017, instead. I am aware that there is a holding period of 5 days, I believe, for the delivery. My request for the change of schedule was confirmed by Lazada, they even emailed me the confirmation, and again emailed me by Wednesday (August 1) that my items will be delivered. But no call or text from LEX. Until now, my package is not delivered yet. They told me that it was cancelled due to more than the holding period. Seriously. It was not my fault that it was not delivered. I even contacted them for the status. Their live chat is useless and the people there are not helping me at all. They will just keep on promising me to email the status. No email received.
DO NOT BUY FROM LAZADA. BAD CUSTOMER SERVICE. NOT A WORTHY ONLINE STORE.
Annathalie L.'s review of Lazada earned 3 Very Helpful votes
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I seldom had problems with lazada's delivery service before. However, in the past few months I...
Hi Annathalie L. We're sorry to hear what happened on that. By the way, can you please provide us an order number so that we can check it? For further assistance, you may also send an email through this link http://goo.gl/VZnssM. You may also connect to us via live chat on the same link. They are available 24/7 and Facebook Direct Message - live chat from Mondays to Sunday, 8 A.M. until 8PM. Thank you.