Anna T.

My order number is OMF*******.

I spent $757USD on a Charlotte Olympia backpack and this company sent me a faulty backpack - a bag with a magnetic clasp so weak that the magnet will not seek its other half and gives you problems to close the bag.

It has been close to 3 weeks since my initial contact. I was told to send the bag back for inspection by the product specialist then Ill be contacted with options depending on the outcome.

After chasing them up every second day with an international phone call, I suddenly get an email saying I have been refunded $674. NO OPTIONS AS THEY PROMISED.

With further chasing, I get told that the bag was not faulty and in a useable condition hence I do not get my full fee (duties and taxes) refunded.

HOW IS A BAG WITH A MAGNETIC CLASP SO WEAK THAT YOU CANT MAKE IT STAY CLOSED SECURELY CONSIDERED NOT FAULTY AND USEABLE, AND TO BE SOLD FOR $757?

I have a different Charlotte Olympia bag with the same magnetic closure, and a different branded bag with a magnetic closure. On both, the bag stays securely closed, and the magnets seek each other when closing. If the product specialist cares to compare the level of weakness of the magnet with another bag using a magnetic clasp, they will understand that its clearly a faulty product. I have explained this to the customer care team and requested to pass this message, which of course, simply got ignored.

After requesting to speak with the product specialist, I am told that my case will be escalated by a higher managerial staff in 24H. ANOTHER LIE BY MATCHESFASHION.COM. 24H later, not a single word.

Beware. Matchesfashion.com is a company that thinks a bag is useable if it can contain things; never mind having to close it securely. Theyll also lie to you and give you weeks of agony.