Anna T.

I ordered a pair of shoes and sent them back via the UPS return label they issued for me on January 16th 2023. They issued my refund on February 13th 2023 (28 days later!) and that's only because I contacted them twice! First time I contacted them was in late January where they said that they received the package, they are processing it and I should receive my refund in a few days. Second time I contacted them was on February 13th where they issued the refund. No explanation, no nothing. The cherry on top was that they deducted $6.99 as a "return fee", which I didn't see anywhere in their website! Comparing that to Amazon return policy, this is trash. Will not order anything from there again.