Anna S.’s Reviews of FirstTutors & more

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“Please avoid firsttutors”

12/22/14

Please avoid firsttutors. As an academic now working as a private tutor I can honestly say that I have never dealt with such a shoddy company. Absolutely appalling service and they treat tutors, many of us have PhDs, as though we are dirt. When I experienced a serious problem with a "student" they refused to assist. This company should be closed down, that is all I can recommend. Just avoid them.

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First-Tutors c. – FirstTutors Rep Over a year old

Dear Anna,
We sincerely apologise that you were disappointed with First Tutors. While we understand that does not change your experience, we take your concerns seriously and want to make the situation right.

Our values include transparency and openness, so once a tutor has been reviewed by a client, we don’t remove their review. You can refer to our Terms & Conditions, ‘provisions that specifically apply to tutors’ clauses 4.6-4.9 for our full feedback policy. We do have further advice to offer all tutors in relation to our feedback policy and how to handle a negative rating and would be happy to discuss this with you in order to have this issue resolved.

Please contact our customer service team at https://www.firsttutors.com/uk/contact-us.php and we'll begin working with you to find an acceptable solution as soon as possible. We look forward to speaking with you and again apologise for your experience.

Kind Regards,
Sarah
First Tutors