My order was moderately delayed and I was a little confused by the tracking information. So I reached out to them to see if they knew what was happening. They got back to me promptly, were very apologetic (even though I don't think they had any control of the package in transit), and provided an unnecessarily generous discount.
My package happened to arrive the next day.
I was very happy with the quality of my purchase as well as the customer service I received. I will be a returning customer.