Anna R.

HOTELS.COM is a nothing more than a scam. Please do yourself a favor and book the room directly with the hotel. I am rather surprised how this business can get away with this kind of fraudulent activity. I am almost certain that there may be a class action lawsuit that could come out of this in the near future. So basically this is what happened. My son made a last minute booking for a room at a hotel here in Niagara falls (The Marriot). On the Hotels.com website it shows the charge per night being $271 cad/night. The room was booked for 2 nights. With the exception of taxes and fees the total came to $784. This purchase was made on his card, along with a confirmation email showing this amount. His card was actually charged just over $1000 which is more than $200 of what he should have paid. When contacting Hotels.com directly to question them about this, they kept coming up with excuses for this amount, then they came to the conclusion that my son had paid in USD., which explained the amount that was taken from his card. My son had no idea he was paying in US dollars as nothing is mentioned about currency when making this transaction. We are from Canada booking a hotel in Canada. The room on their site shows $271 cad/night plus fees, so explain how his card is charged just over $1000 for 2 nights.? You would think the price would be cheaper? Anyways, they kept me on hold for nearly 45 minutes in total trying to resolve the problem. Nothing got resolved, however I am expecting a call back from management in a few days. We wanted to cancel the booking but apparently they take a chunk of money out of this total for any cancellations made. Not only that but it is leaving my son very little time to try and book another hotel at such short notice. If he had booked the room directly with the actual hotel he would have saved himself hundreds of dollars, so please explain to me how Hotel.com saves you money? It's deceiving and nothing more than a scam.

There is not ever a transaction that goes smoothly in there. They lie, give fake tracking numbers, ship to the wrong addresses, take forever to ship, they advertise products they do not have in stock and refuse to refund you unless you choose *other reason* rather than *out of stock*... I think this pretty much sums it up. Like I said, just about every transaction I have made in Aliexpress has been a nightmare. Yet these people get away with it because nobody there cares.