Anna M.

I am so disappointed with Fabletics. I have spent so much there as a VIP member and have shopped multiple items every month, and yet they do not even try to consider their customers request / convenience. I ordered a bunch of outfits on their site and found out 6 days later that it was now 40% off on sale. Normally most stores (Lululemon, Nike, Gap, etc.) refund you back the price reduction difference when there is a discount up to a month later. Considering that this order was made only a few days ago - I of course requested for this refund since I didn't even get any of the outfits delivered to me yet ( it usually takes them weeks to deliver to me) and so my 30 day return benefit hasn't even started yet because I still didn't receive any of my orders. Customer service refused to just refund me the price reduction difference and their only solution for me was to order the exact same items again, and then to return my previous order when it finally gets shipped out to me so I can get a refund. This is so ridiculous! Rather than just refund me so I can just use what was already shipped out when it gets here, their company would rather spend money on multiple shipments for the same exact items of clothing and create a lot of unnecessary steps to their customers(i. E. visiting & lining up at the post office). The reason why most people "conveniently" shop online in the first place is because most do not have a lot of free time during the mornings to visit actual stores, that's why they prefer to have things delivered right at their doorstep by the time they do get home. Also, the post office is far and closes very early. I had to cancel my "VIP" membership because not only did I feel SO NOT like a VIP customer but its clear to me that their so-called rules (without a purpose) were far more important to them than making their customers happy and providing us with real actual solutions that would make us want to continue to shop here. Will not be recommending this store anymore.