Had genuine concerns following reading some terrible reviews on this site... after I'd placed my order of 2 Cordyline Australis.
I messaged GE and they replied swiftly reassuring me that I would receive my order in excellent condition, and they acknowledged that due to the vast amount of orders they send out each week that some customers on occasion may submit negative reviews.
I have today received my order, I opened the boxes in trepidation and was relieved to discover 2 fantastic trees in great condition.
I would urge anyone concerned to contact them & give them an opportunity to provide you with some reassurance, as I did.