Anna A.

I ordered 25 customized Rustic Country Wedding invitations and colored envelopes for my upcoming wedding in June, on May 3rd, with the Express Shipping. At the checkout, I was informed that when the order shipped, I'd get a confirmation email with a tracking number, etc. The estimated delivery date was May 5th. Come May 5th, no email that they'd even shipped and definitely no invitations or envelopes. Today, May 6th, I called customer service and after 30 Minutes on hold, I was able to talk to a Customer Representative who was able to start paperwork in getting my money back for the shipping and she sent out an inquiry reaching out to the production team as to why the order had supposedly been delayed. No response from them. So, from here, it's a waiting game. If they're magically produced today and ship by 1800, I'll receive them on Monday, if they're not produced today, it's anyone's guess as to when they will be arriving. If I never would have followed up with my order, they would have just taken off with the $45 dollars for the express shipping and never looked back. I'm beginning to think that the reason there is a production delay is because there are two women's names on those invitations. This will be my FIRST AND LAST time ordering from Zazzle. I'm saddened and EXTREMELY DISAPPOINTED in the lack of business etiquette and responsibility from Zazzle. I was really looking forward to the hassle-free experience of online ordering, boy, was I WRONG! I'm strongly considering filing a complaint.