This was the first time ordering from this company. I was overall pleased with my experience. I ordered about 37 necklaces just to test out the products and company to resell in a small startup business. I had initially used a company in the US and was so dissatisfied with quality and was scared to order from a China based company because of all the bad reputations a lot of them had. But Jewelrybund was good I received it in less than 2 weeks and it was all packaged well. It all looked exactly like the pictures and some were even better than the pics. Two of my pieces had loose stones. But I dont know if thats the company fault or because they were re shipped to me by family. But overall I am pleased and would order again.