Ankita S.

I traveled on 20th March 2021 from Mumbai to Delhi to Dharamshala and PNR: I5KI7L. While I was outside the airport I was clueless on where to go due to the pandemic and was stressed about covid-19 and I asked a very friendly airport staff luckily it was your own airline Spicejet staff whose name was Khorjesty and he showed me the way and I met him at your Spicejet counter and he greeted me with a big smile and helped me with the entire check-in process while another staff was doing the check-in and requested that staff to tagging my bag up till Dharamshala which made my trip at ease and also told me what all I need to do when I land in Delhi and also at Dharamshala. With regards to what I can carry and what I can't carry also guided me in check-in and hand luggage which made me really feel at ease as I was a single lady passenger and with the pandemic situation so I was scared and all. Apart from that I really loved him for his excellent communication skills, open-minded and friendliness, his professionalism, his passion for his work, excellent work ethic, courtesy, his manners, friendliness and open-minded attitude towards cultural awareness and he knows how to treat a passenger like a guest in his own home with respect without any discrimination unlike what I saw at Mumbai airport how poor people are treated. He also had put priority and transfer tag on my luggage so it gets loaded separately as promised by him, excited to see the bag come out 1st and that was very sweet of him. He is an excellent example of what customer service is. Though he didn't do my check in he has left a mark on me and he is the reason I wish to fly with Spicejet again and see more staff like him and his excellent habits