Member since January 2018
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I wish I could give this a negative, but I can't. I was excited to see The Limited doing online orders for Plus sizes so I thought I would give them a try. Dec. 15th, I placed an order with my coupons and their holiday discounts, etc. Got some great deals. Received the items on Dec. 22 at my work location. I tried everything on and was happily amazed that everything was big on me. I called customer service because I didn't see anything on the form that came with the clothes about exchanges. I just wanted a smaller size. I was told that I had to return the items via FedEx or Overnight UPS...OK...and that as soon as the items were credited the "system" would know and I could reorder my items at the price I originally paid for them. So I paid $30 to FedEx them back and they received them on the 26th and I was notified of my return credit on the 29th. On January 4th I went to reorder my items and I didn't see anything but way higher prices so I called customer service. Oh...we don't do exchanges unless it's within 10 days of the day of purchase. Are you kidding me? First off, it took 10 business days to even receive the items and then you tell me that I have to send them back first at a cost to me to over night them??
Long story short, I got screwed. They refused to honor the pricing that I was originally given. I will never ever order another thing from them, which is sad because the quality was great. I even emailed them when this happened and to day, almost 2 weeks later, have not heard a reply.
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