Anika J.

I really like zara clothing, but will never purchase items online. I've order 3 items for my kid, the package was shipped apparently, but it never arrived despite the fact that they claimed it has. I genuinely have not received the package! So they went ahead and told me that they'll reship the items again. A month has passed and nothing arrived. I called and an actually nice representative apologized and said that the person didn't go through with fully processing my request. So one of the 3 items was now out of stock, and was refunded back to me, but the other two were now supposed to be shipped shortly. A month passed and once again nothing has arrived, I also haven't received any emails or phone calls. I got concerned and gave them a call because I wasn't sure what is going on, only to have an extremely irritated and rude representative bark out that all of the three items are now out of stock, and when I tried to explain my situation she continued dismissing my questions, and wasn't even trying to listen at was actually trying to find out. It's ridiculous, the company should really look into whom they hire!