Ani B.

JUST PLEASE DONT EVER ORDER FROM SKLUM! I have never been this disappointed in my life! We bought a sofa from SKLUM (reference IIXMFXZBB) and not only did the base turn up broken but the sofa itself is made out of a material that makes it impossible to clean.
The white cushions are (for some reason) filled with pink filling. When I tried to clean a tiny spot it turned into a huge pink/green spot because the colour of the filling simply seeps trough - no chance cleaning it as it would only make the pink colour spread further.

I have been trying to settle this with SKLUM since November and have spent four months of my life chasing a company that clearly doesn't care if it stays in business or not!
They keep promising me a refund but never actually send me the return label. We have called them multiple times just to remind them about this, but nothing ever happens. WORST CUSTOMER SERVICE EVER!