Anh N.

Long story, I first made an ordered that was supposed to be free express shipping with 3 days. The label was created but the packaged never get dropped at DHL. Contact Goodnight Macaroon (GM) customer service, did not get a reply until 3 days later. The packaged finally arrived after 2 weeks.

Total order were 4 sweaters included: 3 were extremely big, one was broken.

Now, 3 sweaters that I ordered was extremely big, completely different measurement compare to the website. I contacted them and ask for the refund. They agreed to make a refund to my original payment only for the 2 they think they're significantly different measurement. The other one, compare to the website, the length matches so they only agree to refund with store credit. (Who would be so stupid thatjust measure a sweater by the length).

I still agreed and send my 3 items back, hoping 2 items - and the 1 broken sweaters will be back to my original payment, 1 will be in store credit plus $16 return shipping fee, that they AGREED to put it back in the store credit for me.

5 days after the return packaged arrived at their location, they send me an email with an electronic gift card of 3 items I sent back. DID NOT REFUND the broken sweaters or the return shipping fee as they agreed. No proper return confirmation email was sent.

I was angry, I emailed them, did not get a response, I direct messaged them on IG, did not get a response, I commented to their IG photos telling my story and tagged their influencers in. I was able to talk to some of their influencers and share with them the story. Non of them know how bad GM treat their customers.

Finally, I got an email back, saying 3 items - and 1 broken sweater back to my original payment. And 1 sweater + return shipping fee of total $44 to a gift card. WITHOUT saying sorry.

2 days after they issue a gift card of $44, they generate a new e-gift card with the total of $27, which they minus the return shipping out.

WHAT THE HECK? I have never gone online and wrote a long review, I don't think anyone have experience the worst online shopping like I did. DONT BUY FROM THESE CHINSE PEOPLE. ROBBERY.