We booked a deep sea charter with promises of big game fish and the equipment to catch them with. Not the case at all. The trip was in the bay only, and the equipment was so substandard it couldn't catch goldfish. We notified fishingbooker.com about being charged for one trip and taking another, no response. The only thing we received was a survey to see if we had a happy or sad face about our experience. Continued to follow up but again no response. We were taken for a boat ride. :(
Angi, I'm sorry you weren't able to get through to our team. The survey only gets sent out after direct contact with them, so it might be worth having a look to see if a message got missed somewhere? If not, please let us know the best way to contact you. We'd love to learn more about your booking so we can help solve the problem, as well as adjusting the listing so it's setting better expectations.
If you like, please feel free to message me privately here with your details so they can reach out to you directly.