Angelico J.

I ordered something I needed for a trip. I paid to expedite the shipping for it to arrive by Sept 12th. On Sept 12th I got an e-mail that it would be in Sept 13th. I called customer service to make sure it would in fact be in on that date and they assured me it would. Then I got an e-mail saying it would be Sept 14th again they told me yes it has shipped it will be there on the 14th. Mind you this product is only sold on line and not carried in any store. I kept telling them I had to have this for a trip on an airline with my pet and this is the only way to transport him on the airline. Oh yes it will be there. It is now Sept 14th and I called them today since it still has not come in. I finally got to someone that finally said oh no it has not shipped it is in a holding pattern online and you will need to cancel the order so we can give you your money back since nothing is happening with it. Are you kidding me. I have no way to transport this pet easily in the airport now. Had they told me this on the first call 4 days before I could have ordered it from Amazon and had it in two days. They just kept lying to me all week with assurances this was going to be here prior to the trip. They did give me an online discount; however, it does not help me cuz the pet will not fit in their coupon to be transported on the plane. How the heck is a $20 coupon clear up the mess you made for me tell me?