Angelica P.

You don't always qualify for a sample box, more often not. I tried the qwizme portion to get guaranteed samples and received an email confirming it would be sent in 2-3 weeks. After a month and a half I emailed them asking if it was still being sent as I had not received anything. Their response was a tracking number telling me it was sent on one day to contact USPS. After tracking it said USPS was still awaiting the item. I emailed back with a screenshot of the tracking showing that USPS never received it and was told it's out of their hands that I need to contact USPS because it left their facility on a different day than what they told me in their original email with tracking information. I know this is just free samples but the customer service was ridiculous.