Angelica G.

I am helping a neighbor who is in the hospital to take care of her puppy. I noticed that the dog had a very strong odor from the mouth so I decided to take him to Banfield. She called ahead to authorize me as her new caregiver. I took snickers at 8am and about 11am they called me. Doctor Donovan Taylor to tell me to pick up the dog. I asked him what the problem was and he answered me "I have many patients I don't have time to answer you." I replied that I am a doctor too and that it was not a professional to answer so can you please could you give me information and he just exclaimed "I don't have time."
I went to the store and talked to the manager and she didn't say anything. I don't think she cared much.

The only thing Banfield gave me was a bill of 242.04 for other things without mentioning or explaining what was the issue in snickers' mouth. Obviously that place does not care about the welfare of our puppies or animals, please do not go there. And I hope that Dr. Donovan Taylor learns to talk to the people.