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I purchased a pair of linen pants. $10 to ship. I was fine with that, but the returns policy is deceiving. I was under the impression from the website I could return for a free "instant refund". That being said, I received the pants and they quality was awful - terrible unflattering cut. Baggy to the point of clown pants. I put in a request to return and asked customer service what was the issue with me now paying $20 to return the pants. I received what was basically a bot initially and then the same useless response from a rep. Their last response seemed to indicate that my return would be reviewed for acceptability - they clothing is UNACCEPTABLE quality. Bad fast fashion. I don't get why so many influencers push the brand except for the fact that they must give the clothes away. Don't waste your time, energy and money.
Products used:
Nothing. I will never buy from them again.
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Hi Angela! We're sorry to hear your recent order wasn't quite right. As per our returns policy, we kindly request images of any garments you feel may be faulty. If our team deems this to have a manufacturing fault, we will provide a pre-paid returns label. If images cannot be provided prior to sending the garment back, our quality control team can assess the garment once delivered back to our warehouse. Please let us know if you have any further questions regarding this process. Kindest, DISSH