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Angela M.

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1 Review by Angela

UncommonGoods

  • UncommonGoods

“What you are told is not what you get”
2/8/16

My daughter received a lip balm kit for her birthday. The instructions were missing from the kit. I spoke with customer service, they said they would email the instructions. 6 days later I check on the status of the email and it is supposedly "in cue" to be sent. An urgent request was being sent the customer service rep to have the email sent. 17 days after the "urgent" request was sent, I received the instructions via UPS. It sounds like customer service can talk all they want, but the company does not back them up.

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Uncommon Goods C. – UncommonGoods Rep

That sounds really frustrating. I'm sorry to hear about this. I've uploaded the instructions for you and you and your daughter can find them here: https://support.uncommongoods.com/entries/98784628-Lip-Balm-instructions
Thanks for letting us know about this problem!

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