Entered my details and paid via Paypal (thankfully) for my security. 6 hours later I still didn't receive a confirmation email. So I log back on and it says "You have not made any bookings yet". So I tried to call NO AUSTRALIAN PH #. So I sent 2 emails They said they tried to contact me which my phone never rang so they refunded my money. The really frustrating part is now I need to pay and extra $63 Aus to find new accommodation because they could update any details needed or help me... REALLY BAD SERVICE INDEED