I ordered my daughters prom dress well in advance according to the time frames they have for tailoring and shipping. I made sure to leave enough time for delays on shipping or just in case something were to happen. So far I can barely get them to respond to any of my messages, which is odd because they claim to be there 24/7 for customer support. The website said it could take up to 12 days for tailoring. So far it's been 23 days and nothing. Her prom is this coming weekend. That's the only event she would be wearing this dress to. They offered me my shipping back but what goods a prom dress after prom. They haven't shipped the dress so I'm sorry if u want a dress u may need to skip ordering from these ppl because they are not professional at all. I plan to have a lawyer look into this place because no girl should be left with no dress for her Sr prom.