Angela K.

I will NEVER book anything on their site again. I have been weaseled out of almost $500 over my original ticket cost of $1134!

Originally bought a flight from San Francisco to Tonga with an 8 hour layover in Fiji.

I wanted to possibly stay in Fiji for a few nights so when I called to make the change they said I could only cancel or for $150 I can cancel with a credit to rebook with original destination and origin. I was still starting in SF- ultimately going to Tonga and returning to SF. This was my understanding so I paid to do it. Only to find out after the credit was useless for that kind of change. So- I booked a flight with FIJI air direct for exactly what I wanted to change and it was just the same if not cheaper than Justfly. Now the credit for a future flight is expiring Jan 30. I started to look at dates for flights and found something that was ok not $4 more than the amount of my credit. Perfect except when I tried to use my credit it wouldn't work. When searching flights with the credit it was only starting me in FIJI not SFO. I called to tell them to fix it and was told they can't fix it and will book the flight I want manually. But not for $4 but for $237! It's quoted cheaper on your very own sight! But NO they go on and put me on hold many times only to say there was some "restrictions". What? Crying and angry they insist I was told of rebooking fees, NO- I thought $150 was the rebooking fee. So SNEAKY! They basically had it so my only option to book was manually on the phone and have to pay MORE! So frustrated I said FINE do it. I see an pre authorized amount of 237 to the AMEX and figure it's done. But NO... It gets better... The next day I get an email to contact them it's urgent and regards my booking. I call and they ask why I called! Uhm- you tell me?! I finally am told the booking didn't go through and she would manually do it again. Said she'd place me on hold 2-5 minutes while processing. 20 minutes on hold later I have to go so I hang up. Later on I call to follow up and get this! They now want $337 to rebook, not $237! Because the price went up? (It went up $6 on your site?!). I am being punished because of their mistakes, with a credit I couldn't apply, a credit that doesn't work online, a manual booking they failed to complete and now make me pay more! So yeah- I am just waiting for my itinerary so I don't have to deal again. What a SCAM. Btw- Fiji air direct only charges $130 USD to change a flight. Go straight to the airline for your tickets, save yourself the nightmare that will ensue if any changes or cancellations happen