Angela H.

The returns process is shocking and very difficult to do, they make it difficult, there is no returns label, they have to authorise the return, which they don't do without making it very awkward, asking for photos of the products. They they proceed to offer you discount to keep the product, this goes on for several days. You can't speak to anyone, this is all carried out by a 'ticket' process which they take 24 hours to come back to you on, when they do they are quite rude in the ticket conversation. I am still waiting for a refund of two orders. Their site is not easy to get round so trying to find the order details to return is not easy. I will never use this company again and I am sure they are breaking the law, ie consumer rights for the returns process.