Angela H.

Absolutely ridiculous experience. I have been notified by the airline that my cancelled flight is eligible for a refund. Flight Network asked for $30 handling fee for processing the refund. Since then, there has been no response to emails, no confirmation that the refund process has been initiated, and nobody at their customer service line answers the phone 99% of the time. The one time somebody answered after a long hold, he immediately said the call needed to be transferred and after hours on the phone, nobody answered. You call this a legitimate business? Horrific.