As someone stated perfectly in another reviewing, Care.com "is holding my account hostage" until I pay for the FREE service. I've gotten jobs on this site but I'm not paying this absurd price of $18.99. What a scam. I too sent an email and received no answer as to where this charge came from. I wish we could band together and run this awful company into the ground. Have some respect for hardworking people, especially in a pandemic Care.com! BOOOO!