Angela D.’s Reviews of VMInnovations & more

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5/30/20

I tried to purchase a pool from VM Innovations. They charged my credit card and then said the pool was being shipped. It never shipped because they did not have the pool in stock! So I waited for several days expecting a pool to be delivered. They never contacted me to let me know they did not have the pool in stock. I had to contact them directly in order to request a refund. I am very annoyed and frustrated with their business practices. Not cool!

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VM I. – VMInnovations Rep Over a year old

Hello Angela,

I am so sorry that the item you purchased is out of stock. We are experiencing a higher than expected velocity of sales on these products and unfortunately, the listing was not able to be pulled down in time. We are very sorry. I have requested your full refund. Please allow 3-5 business days for the refund to show on your original method of payment (credit card, PayPal, or bank account). I am sorry for the lack of communication, you should have received an email confirmation from us on the issue as soon as the problem was noted. We are happy to hear that a refund has been issued and is on its way to you.

Angela Has Earned 12 Votes

Angela D.'s review of VMInnovations earned 12 Very Helpful votes

Angela Has Received 1 Thank You

Angela D. thanked you for your review of VMInnovations

“Sorry you are going through this. I was refunded the original amount of my pool but they did not refund the tax of 40.00 dollars. I am still wrangling with them over that. Do not give up.”

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