Angela D.

Placed an order about a month ago (thankfully the value wasn't significant, only 30 EUR) and what happened was the following: filled out all fields regarding shipping, etc. input my debit card details for payment, clicked complete/place order and I got a message along the lines of: your cart was empty. However, I checked my bank account that same moment and noticed that they had taken the money from my bank account. No order was registered on my account, didn't receive a confirmation email. Nothing! I contacted their customer service through online chat and email and they told me that I will receive my refund within 5-7 business days. I STILL HAVE NOT. I asked them why they were taking so long and they told me to check with my bank because they were probably taking too long to process it. There is nothing to process meaning that a refund was never made. I don't think I'm getting anything back from them. They don't even deserve 1 star... It was going to be my first time trying out their products... No, thanks. I will never order anything again.