Angela C.

I received my canvas and couldn't believe they'd sent this 'thing' without checking it, the quality is absolutely horrendous! On contacting them they say it's due to the dpi of my picture and it's basically my own fault? Nowhere in the order process was I warned that the quality would be compromised!
Lots of emails back and forth and they're now quoting German consumer law saying I'm not entitled to a refund. It seems although they are called my-picture.co.uk they are not a British company and therefore our trading standards do not mean a thing. They keep offering me another print but all I want is my £40 back for something that is no way 'fit for purpose'. Would not recommend this company!