The Shutterstcok company has an automatic renewal system without warning that the payment will be debited from the account, and without confirmation of payment. So for someone like me who isn't as diligent about looking at their credit card statements, it's an ideal situation for them to take money from someone who isn't using their service. I haven't uploaded any images in 5 years and they won't refund me. Other large companies send renewal notices and payment confirmations. It is unacceptable. I see many of us have had a bad experience with Shutterstock. To be banned.