Anessa S.

DOES NOT DESERVE ANY STARS... I had a horrible experience with a property manager. After contacting homeaway.com customer service to help with a fraudulent rental property they were of no assistance. Safe to say it was a big waste of my time. I was ultimatley charged and never given a refund not to mention I HAD TO CANCEL MY ENTIRE FAMILY VACATION! Do not trust this site! Do not book anything from a property manager named LOURDES and DO NOT book from a company called PELICAN EXECUTIVE SUITES. (My full review of my experience is below)
First off I had to CANCEL MY ENTIRE VACATION. Long story short they did not properly book my reservation and I WAS STILL CHARGED. The property manager decided to offer me a 2 bedroom for one night and the second night they were going to move me into a 1 bedroom... I HAD 6 PEOPLE! How does that make any sense? They placed me on hold numerous times for at least 30 minutes minimum. When I finally got a manager on the phone she said she was going to email me with some options, I wasn't surprised that I NEVER received the email. Then when I called the receptionist to speak with the manager again she said the manager had left and would not be back until after the weekend... my immediate response was "How could your manager go home and not fix an ongoing issue with my booking?" Mind you my "planned vacation" was less than a week away. The receptionist then told me that if I didnt confirm my booking I was going to lose the reservation. Did I mention they were still going to charge me FULL PRICE! Do not trust this listing! I think its a bunch of representatives who speak little to no English and con people into booking with them just so they can take their money.