Andy T.

Hopefully here will get a more accurate rating than Trustpilot. All the great reveiws are only reviewing the products, with people never having to deal with the customer service. Now go to the 1-star and 2-stars reviews, and you'll see how many complaints there are on fake promotions, products listed but not in stock (is Maxaroma a mass drop shipping company? For some products, it might very well be), and others related to bad CS.
I personally bought a couple of fragrance with a promotion, but the promotion was unclear and to apologize they decide to convert it into points on my account, but since that day I could never again access my account... and they only pretended to help me, with one week intervals in between emails.
Another time I bought a couple of travel sprays, one was leaking and lost juice. How did they solve? They sent me a new empty sprayer: no compensation ofr lost juice, and my business to transfer the juice (and loose some more).
Nope Maxaroma, that's not a way to deal with CS! In a nutshell: do not use them other than available fragrances with IMMEDIATE discounts (do not trust the freebies promises or other coupons for 'future use'), and that after having checked all the (serious) major retailers (Fragrancenet, Fragrancebuy, etc...), and 99% of the time you'll find a better deal.
Also: do not trust reviews on Trustpilot, they reach out to bad reviewers with some BS coupons or so to have them remove their reviews... (you can see that on Trustpilot: they reached out to 96% of bad reviews within 2 days... understaffed for CS, but not for social media management apparently!)