Be very careful before using this company. They have taken over 2000 of our customers money and refuse to release it, give any reason why they will not release it, give any timescale as to when, if ever they will release it. Read on-line reviews. Not to be trusted
Andy, it sounds as if you may have been doing something dishonest and your funds were put on hold. This would explain why no explanation was provided. A more useful review by yourself might explain what you were doing to get yourself into this position.