Andy J.

ASOS -
WORST CUSTOMER SERVICE EXPERIENCE EVERWORST CUSTOMER SERVICE EXPERIENCE EVER Terrible - Diabolical- Rude - Non Existent
WORST CUSTOMER SERVICE EVER!
Purchased 4 items from ASOS late last year and 2 pairs of jeans were the wrong sizes, downloaded the return order paperwork and sent it within the time frame.
Took it to local POST OFFICE where it was scanned and received, thought nothing more of it.
WORST CUSTOMER SERVICE EVER!
* Sent 6 Emails chasing and not one reply
* Then I finally received an Auto generated reply, no acknowledgement of my emails
*Finally customer service person 'Haleigh ' replied basically insinuated that I was a Liar
Because I had not receipt which I was never given at the Post office - PO just scanned the
Package and accepted it.
* sent another email with email proof of downloading the return order form and time frame
Because this was all I had.
* Got no reply then another auto generated one
* Sent another email see below
* basically called a liar, why would I chase half the order and I'm a return customer.
In Summation
Wont refund or even give me a credit note - Been Ripped off
Don't use this company because if it goes south you will never hear from them and loose your money.

To:
From:
Cc:
Subject: Re: Update on your ASOS query [ASOS: *******]

Hi
Will I ever get a reply from your company?
This is the most shoddy unacceptable customer service I have ever received from any company
In my life!
You obviously wont reply after my 6 or 7 emails, I returned 2 pairs of Jeans per the receipt, they were sent from Oatley West Post Office and your company stuffed up the return.
I am going to social media and I will disseminate to every person and media outlet I can share the information about how BAD asos is and how annoying, tardy and pathetic your customer service is.
You have robbed me of $ 120 AU dollars, you are a disgrace!
I can't believe anyone purchases from you, I did but will never again.
WORST CUSTOMER SERVICE EVER
I will Publish your ridiculous customer service auto generated letters online.
Thanks for nothing!
Note to Hayleigh - Thanks for nothing as well!
A