It was not clear at the time of ordering that an additional amount of £60 would be due on top of the £19.99 quoted. I have paid it, but if the phone unlock does not work, I will be requesting a full refund. I head read your initial T&C's and see that you have hidden in there the additional charge due. However I think you should be more transparent about a) the existence oft he charge and b) the likely value. I feel very cheated!