Andrew S.

I attempted to book 2 different rentals and both came back showing dates unavailable despite the website showing them available. In both instances I had requested cancellation insurance. Despite the my rental requests being denied to unavailability, I was charged by CSA (VRBO/homeaway) insurance provider. I had to call CSA to have them issue me credit. Its not about the tiny amount of money here, its the principal.

I'm based in Canada and the charges and credits were issued in US$. Because of this my credit card charges a foreign currency exchange on both the initial charges and on the credits. I called CSA who said I have to talk with VRBO. VRBO said I need to talk with CSA. My issue is that I should not have been charged to begin with so they should honor the out of pocket differential that I had to incur. When I asked to speak to a VRBO supervisor he told me they can't do anything for me.

In addition to the issue with the charges, I take issue with multiple properties consistently showing up as available on specific dates but come back as booked when you attempt to book.

Would never use this company again. I've used Airbnb and have only had a positive experience with them.