Andrew S.

Only a particularly awful experience motivates me to leave a bad review about a business.

I will never shop at BlueFly again. I ignored the numerous horrific reviews posted about this business and made a large purchase, almost $2000 worth of clothing, with the intention to return a portion based on fit and look in person.

BlueFly advertises "easy returns." This assertion is deceptive bordering on a complete lie. I tried to return about a third of my purchase within about 30 days of purchase. BlueFly refused the returns saying it was outside of the return window. I looked everywhere on my paper receipts, my emailed receipts and on the website for the return policy and could find no time limit. As it turns out, the actual return date is only indicated (in very small font) on the item description at the time of purchase. And further, the description does not indicate if return limit is based on date of purchase, date of shipment, date of receipt of items, or date of charge to credit card. I was told all of my items had a 14-20 day return limit. I honestly have no way to even confirm this because many of the items aren't listed in their inventory anymore and I never received a receipt documenting return policies (Is this even legal?) One of the items also arrived damaged and still refused for return.

I emailed numerous times with customer service and asked to send pictures, explanations, etc. and was just flat out ignored.

To be fair, the customer service reps who actually talk to customers on the phone are polite. This is a senior administration/company policy issue.

Anyway, long story short - DO NOT spend your money here. I cannot stress enough that this is a company has hidden return policies and the "easy returns" borders on false advertising. You have a very real risk of receiving an item at the very limit of your return limit and then being refused returns, even if the item is damaged.