Follow up update from my posting a few weeks back when they failed to deliver El classico tickets. We still haven't received a refund. A few more days and then it will be a Visa claim. As well as being completely unethical in their business practices they don't even have the decency to make a prompt refund. Avoid them!
I contacted Real Madrid who gave this response.
Thank you for contacting Real Madrid
We are deeply sorry, about the situation you explain, unfortunately, this kind of companies, does not have License for purchasing tickets, and use to scam their clients.
Regarding these matters, the ONLY official purchase channels are:
www.realmadrid.com
www.ticketmaster.es
www.entradas.com
By Telephone: 902 324 324
Ticket offices in Santiago Bernabéu Stadium
Any other website, like Viagogo, Stubhub, EntradasMadrid, EasySportTickets, Champions-Travel, etc, are fake and have no License neither Authorization to purchase our products.
Please ask to refund your money and take legal actions if proceed against this company.