Andrew L.

I pre - ordered 2 items and realized I wanted another pre - order item. I called customer service and I was helped by Donald. He could adjust the order at that time because it was not in the system. He assured me that he could help me later in the day after the order was of record. He gave me his phone extension and told me to cal him back in a few hours. I called back and in a minute, he added the item and sent me a new order confirmation. Donald was attentive, courteous, friendly and just amazing. Donald is a credit to EE! Please give him all the credit possible for being such a great employee!