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Ordered a washing machine on Wednesday, got a confirmation for delivery on Friday. Booked day off work and reserved our condo elevator. Today, Thursday, we hear from them that the delivery cannot be made. Took several phone calls to learn the original delivery confirmation should never have been made owing to the fact that the connection assessment had to first be done. Finally got an agent committed to help us, and he did follow through by refunding our payment immediately, thanks. This seems to be a common problem with their company/customer service culture.
Products used:
None. We cancelled our purchase of a washing machine to be delivered.
Andrew L.'s review of The Brick earned a Very Helpful vote
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