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Order number # ******* re do.
I hope this message finds you well. I am writing to express my concerns about the recent quality of work produced by your writers. It has come to my attention that there have been several instances where the instructions were not followed accurately, and important details were overlooked. This lack of attention to the specifics and instructions has been disappointing.
As clients, we invest a significant amount in these services, so we expect professionalism and precision that matches the value. The work we receive must reflect the high standards we are paying for.
I hope this feedback is taken constructively and that steps are taken to improve the quality of service moving forward.
* Fresh Essays attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
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I ask for corrections, they told me they are going to do it on time but not still waiting, so...
Hello, Andrea. We sincerely apologize for the delay in responding to your review. Your feedback is invaluable to us, and we deeply regret any inconvenience caused by the initial oversight in following instructions accurately. We want to assure you that upon learning of the issue, we assigned another writer to complete a thorough rewrite, ensuring all important details were properly addressed.
Your expectations of professionalism and precision align with our own standards, and we are committed to delivering work that reflects the value you invest in our services. As a gesture of our apology and appreciation for your understanding, we have added a full credit of the amount paid for your order towards your future use on our platform. Please accept this as our earnest effort to make things right, and we hope for the opportunity to regain your trust in our service.
Yours respectively,
Liza J.
Customer Support Representative
Email: support@freshessays.com