Personally, I had a great experience with my order and wedding dress. I contacted them for pictures of their version of the designer dress I wanted. I did pay the extra to have it expressed, so that I would have time to make sure it was good. I only had to make minor alterations to make the dress perfect to me. Of course it wasn't an EXACT replica of the original, but it was beautiful and very very close. Considering the price difference ($1200 vs $350) I'd say it was great and my dress ended up being gorgeous! :)